About Future Fit IT
Reliable IT expertise for businesses and the IT providers who look after them. Revenue from our work helps pay for IT for good.
IT for good is the reason Future Fit IT exists.
Plenty of people need technology that works for them and keeps them safe, but can’t easily get it. They’re often the ones who can least afford it, or who get overlooked because the systems they rely on were designed for someone else.
Future Fit IT gives businesses consistent, reliable expertise for their everyday IT and their IT projects. We work directly with businesses, and with IT providers who resell our fixed-price projects to their clients under their own brand.
Revenue from that work helps pay for IT for good, which is at-cost, discounted and pro bono IT for those people and the organisations that support them. None of it changes how we scope, price or deliver your project.
Who we support
Running a business while being stalked, harassed or abused
We always support people affected by stalking, harassment and family and domestic violence. It’s a standing part of how we run the business. Technology is usually part of the harm now, and when the person affected runs a business, the harm reaches into every part of it.
Being findable becomes a risk
A business has to be visible to trade: a website, a search listing, social media, a phone number, an address on every quote and invoice. The same details that bring in customers can lead the person causing harm straight to them, and a business can’t simply disappear without losing its income.
The business becomes a target
Customers, suppliers and staff get contacted. Fake reviews, false complaints and accounts set up in the business’s name can damage a reputation that took years to build.
Accounts get locked or taken over
When someone interferes with the business email, website, social media pages or payment platforms, the owner can lose contact with customers, stop taking bookings or stop getting paid.
Parts of the business may be in the other person’s name
Accounts, registrations and subscriptions set up years ago can still sit with the person causing harm, and the business has to keep running while that’s sorted out.
The business is their income and independence
For many people the business is what pays the bills, and often what makes leaving, or staying safe, possible. When the business is under attack, that independence is too.
Time and focus disappear
Appointments, legal steps, moving house and changing routines all come out of the working week. Running a business means making decisions every day, and that’s much harder when you don’t feel safe.
Staff and clients are affected too
Owners have to decide what to tell their team and their clients, and how to keep them safe as well. Some step back from work they love because being seen doing it feels too risky.
Asking for help is hard
Getting help from an IT provider, a bank or a platform’s support team means telling the story again to people who may not be thinking about safety at all. Many people put it off for as long as they can.
Whatever someone needs from their technology to keep their life and business going, we’ll help with it, for as long as it takes.
We go at each person’s pace, because they know their situation best. Services and organisations that work with people affected by stalking, harassment and family and domestic violence can get the same help.
Getting back to trading after a natural disaster
A natural disaster can close a business overnight, and getting back to trading often depends on technology working again.
Any business affected by a natural disaster can come to us for support. That goes especially for small operations that may not have technical help of their own.
Recovering a business during a flood
As floodwater rose, the staff of a business their community relied on were loading its servers into wheelbarrows and wheeling them out to their cars.
While the servers were on the road, we were recovering the whole environment into Azure, so that whatever the flood did, the business would still have its systems to come back to.
It has stayed with us because of how much was riding on it for the people involved, and it’s a big part of why we help businesses through natural disasters.
Other communities we support
These are the other communities we’ve chosen to support, and why. We do the same IT work for them that we do for paying clients, at cost, at a discount or pro bono, shaped around each situation.
First Nations peoples and communities
We’ve worked with First Nations communities in regional and remote Western Australia that are overlooked when it comes to technology and support, and with First Nations people starting out in an industry where they’re still badly under-represented.
Technology shaped by the people it serves tends to serve them far better. That’s true of the systems an organisation runs on, and of the IT industry itself.
We support First Nations peoples and communities because we’ve seen that gap first-hand, and reliable IT help is one practical thing a business like ours can do about it, whether it’s for a community-controlled organisation, a small business or someone building a career in IT.
LGBTQIA+ communities
LGBTQIA+ businesses, venues and organisations are often where people go when somewhere else wasn’t safe for them, and the people who run them carry that responsibility on top of the usual work of running a business.
We support LGBTQIA+ communities because people should be able to be themselves at work and in their own business, and the places that make that possible deserve technology they can rely on.
Refugees and people seeking asylum
People who have rebuilt their lives in a new country, often after leaving almost everything behind, bring skills and experience any business or workplace is lucky to have. Many start their own business after finding the qualifications they arrived with aren’t recognised.
Banking, tax and business registration all happen online, in systems built for people who grew up with them and often not in their first language. They also ask for a local credit history and ID, which take time to get. Scammers posing as immigration or the bank target people whose visa is on the line.
We support refugees and people seeking asylum because most of what stands in their way is in the systems around them, and that’s the part we can help with.
Remote communities
A shop, a clinic, a roadhouse or a council office a long way from a city has to keep running like any other, and it’s often the only one for hundreds of kilometres. The people running these places keep things going with very little outside help.
The connection can be slow, expensive and unreliable, while most software assumes it’s always there. A fault that takes minutes to fix in a city can leave a remote service offline for days, and when the person who looked after the IT moves on, what they knew often goes with them.
Distance is the main reason remote communities go without IT help. We already deliver our work remotely, so distance is something we can work around.
Neurodivergent people
Technology should make work easier for neurodivergent people. Too often it gets in the way instead, because of how it was set up and who it was set up for. The gap then gets treated as a problem with the person.
Constant notifications, phone-only support and admin spread across dozens of systems all make good work harder than it needs to be. Asking for something different often means disclosing a diagnosis, so many people never ask.
We support neurodivergent people because everyone deserves an equal chance to work and support themselves. Technology that suits the way someone works is one part of that we can help with.
Ethical small businesses and startups
Ethically run small businesses and startups lead with compassion and kindness.
Running a business that way often costs more. It comes straight out of their margins and leaves less operating profit for everything else, including technology, usually with nobody whose job is IT. A business that sells on its values is also held to a higher standard, and one data breach or misused customer list can undo the trust it was built on.
We’re a small business trying to run the same way. We support them because we’d like them to be the ones still trading in ten years, and we’d rather the IT wasn’t what stopped them.
Organisations that work with these communities can get the same help. We also mentor people from these communities who are starting out in IT.
How we work
We listen before we fix.
We start by finding out what’s going on, with you and with your client if there is one, before deciding what to change. The fault that gets reported is often only part of the problem.
We test before we call it done.
A job isn’t done because a tool says it finished. Restores get tested, services get checked after cutover, and anything that looks odd gets followed up.
We leave something your team can look after.
We give plain explanations and as-built documentation, so your team can support the result without needing us.
Your client stays yours.
We work white-label under your brand or as your named partner, at a fixed price for the agreed scope, and all quotes and invoices go to you.
Where we come from
We started on the support side
Our founder got into IT by running an MSP. We know what it’s like when projects pile up behind the support queue, and what a partner has to deliver to be trusted with a client.
Those 15 or so years across operations, development, solution architecture and AI, along with a grounding in counselling, are why our projects start with questions, and why we pay as much attention to the people who’ll use a system as to the system itself.
Counselling taught me to listen before trying to fix anything. That habit has carried over into everything I do in IT.
The business
Future Fit IT is a business of Sahelay Pty Ltd (ABN 59 663 844 095), based in Perth, Western Australia. Projects are delivered remotely.